A case study was undertaken to address instructor based methods of quality improvement in the classroom. Of concern was the identification and improvement of problem areas in the teaching and learning process. Total Quality Management (TQM) tools were used and these include the Plan-Do-Check-Act cycle,the cause and effect diagram, brainstorming, questionnaires, observation, interviews, check lists, and Pareto diagrams. A new intra-term questionnaire was derived and its use is discussed in detail. Results of the study showed that very valuable information and changes can be obtained using TQM tools. This process not only improves the quality of a class but also empowers and enthuses teachers and students.