Abstract:
“Effective systems analysis is at the core of the design, development and operation of a modern information system. As part of their analysis and design work, information technology (IT) professionals are called upon to interview clients, observe daily operations and interpret and evaluate existing or proposed solutions. These practitioners must understand and situate themselves in the context of multiple stakeholder organizations and remain cognizant of organizational goals. Unfortunately many of these interaction skills, critical to effective application development and delivery, are not taught in a university setting, Fortunately, many of these needed skills are the focus of effective qualitative research.”
