Continuous Process Improvement in IT Service
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Authors
Shroff, Nilima
Sakhare, Sahas
Issue Date
2011
Type
Presentation
Language
Keywords
Faculty research day
Alternative Title
Abstract
Description
This project focuses on reducing the number of defects encountered in the software development process at Capgemini. According to the project manager, the major problem the IT company is facing is the tardiness in software delivery. Rework is detected as the major reason for project delivery delays. After collecting data in the development process, a series of statistical process control (SPC) techniques are applied to analyze the system and to provide solutions for continuous process improvement.
Citation
Poster 37