Banking Customer Service Satisfaction
Loading...
Authors
Essabbani, Said
Issue Date
2022-04-06
Type
Other
Language
en
Keywords
Customer satisfaction , Online banking , Service quality
Alternative Title
Abstract
The concept of Banking Customer Service Satisfaction has attracted much attention in recent years. Organization that try to analyze this concept should begin with an understanding of various banking customer service satisfaction. Such models clarify various theories about customer satisfaction. Making research resources. This paper aims to develop a banking customer satisfaction model based on the factors which are the independent variables which are customer service, service quality, online banking and branch experience based on the expectancy and the confirmation model and to examine the Banking Customer Satisfaction which is the goal.