Assessment of Residential Internet Plans: Using a SMART Decision Analysis Approach
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Authors
Albishi, Nadia
Alharbi, Noha
Alkhamaiesh, Saddam
Yemula, Uday Kumar
Issue Date
2022-03-27
Type
Other
Language
Keywords
Residential internet plans , Assessment , SMART analysis
Alternative Title
Abstract
This study was conducted to assess residential internet plans in the US
(Connecticut State) using a SMART decision analysis approach. A qualitative
method of data collection was used in this study. Two sets of data were
collected. The first set was derived from ISPs availability in the selected area.
For this part, we used a zip code in Stamford, CT, to identify available ISPs.
Among available ISPs in the chosen area, five options were selected, which
are EarthLink, Verizon, ViaSat, and HughesNet. The second set was based on
cost, connection type, speed, extra features, and customer rating.
Using a SMART decision analysis, we found that the best ISPs options based
on availability were Verizon, HughesNet, and ViaSat. Additionally, the top
ISPs options based on connection type were EarthLink and Verizon based on
the connection type. Further, the excellent ISPs options based on speed were
Verizon and Frontier. Moreover, the perfect ISPs choices based on customer
rating were EarthLink and Verizon. Moreover, the greatest ISPs option based
on extra features was Verizon. As a result, this study suggested that the ideal
ISPs option in the used zip code in Stamford, Connecticut was Verizon.