A report on Premium Customer Information Management
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Authors
Narahari, Bharath Reddy
Issue Date
2006
Type
Thesis
Language
Keywords
Software
Alternative Title
Abstract
The system Premium Customer Information Management is a client-server application designed by keeping in view the various customer invoices that are maintained at automobile service center. An automobile service center which deals with hundreds of vehicles daily where in people need a system which quickly provide services which could enhance the day to day activities of the service center with efficiency and correctness. This system Premium Customer Information Management is a user friendly, GUI based client/server application that will automate the different activities involved in the day to day activities of the QSC (Quick Service Center). An application for completely automating the different activities of the various departments or sections and maintain the status of different processes. The system will help in reducing the time and effort in preparation quotation, invoice and reports. The company (Quick Service Center) provides services to the vehicle owners of whose vehicles may fall under any category of vehicles like two wheelers, Four Wheelers, 3 stroke, 4 Stroke, Etc., the Quick Service Center Receives calls/ inquiries from the vehicle owners who generally ask for the details pertaining to the various services provided and the charges for various services and spares. The company purchases spare parts from different to meet the requirements of its customers. After having the information regarding the various services and charges, customer comes to the Quick Service Centers with his vehicle where the condition of the vehicle is tested by the technician and he gives the details of required services and spares that need to be used to repair the vehicle. Authorized employee of Customer Care Division prepares the quotation and forwards it to the customer for its approval. Approval of the Quotation is being collected and the Job Card containing the Details of technicians who will be working on the job will be recorded and distributed to the respective technicians for their reference. Once the Vehicle is sent to the Repairs Section, Technicians will collect the required spares from the inventory and repair the vehicle. After the Job is completed, Invoice is raised for the spares used and services provided including tax applicable and collect the amount from the customer.
Description
Citation
B. R. Narahari, "A report on Premium Customer Information Management", M.S. Project Report, Dept. of Computer Science and Engineering, Univ. of Bridgeport, Bridgeport, CT, 2006.