Knowledge Management Using Student Feedback: A Study Of Online Students’ Lived Experiences On Virtual Teams

Abstract

Introducing group projects in online courses provides an excellent learning laboratory for students to experience what it is like to work on virtual teams. This qualitative study leverages a knowledge base containing feedback captured in a university learning management system from a population of thirty-four students in an online M.B.A. project management course over three semesters to examine the lived experience of students assigned to virtual work teams. Anonymous student discussions about their successes and challenges while collaborating on virtual teams to deliver a final research paper are reviewed. A grounded theory is proposed and best practices provided for instructors interested in including virtual team projects in their own online courses.